Frequently Asked Questions

Everything you need to know about your True Bias shopping experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can monitor your delivery in real-time.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend comparing your body measurements to our chart to ensure the perfect fit for your silhouette.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Are your fabrics sustainably sourced?

At True Bias, we prioritize ethical manufacturing and high-quality materials. We are committed to increasing our use of organic and recycled textiles in every collection.